Privacy Policy

Zitrion Techs ("Zitrion," "we," "us," or "our") operates https://zitrion.tech and related online properties, including our blog, contact forms, newsletter, and social media accounts. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, communicate with us, subscribe to updates, or interact with our content on third-party platforms such as TikTok, Instagram, and Facebook.

By using our website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use our services or submit personal information.

1. Who we are

Data controller: Zitrion Techs
Website: https://zitrion.tech
Location: Nairobi, Kenya
Contact: [email protected]

Zitrion is a data and technology solutions studio. We provide analytics, automation, data systems, and custom platform development for businesses. This policy applies to visitors, prospective clients, newsletter subscribers, and anyone who interacts with our public-facing digital properties.

2. Information we collect

Information you provide directly

• Contact inquiries: When you use our contact form, we collect your name, email address, and message content, along with any project details you choose to share (such as service type, timeline, or feature requirements passed through URL parameters).
• Newsletter subscriptions: If you subscribe to studio updates on our blog, we collect your email address.
• Business communications: If you email us or communicate through social platforms, we collect the information you send, including contact details and message content.
• Admin accounts: Authorized Zitrion team members may have login credentials for our internal admin area. Authentication is handled through our backend provider and may include email addresses and account metadata.

Information collected automatically

• Device and usage data: When you visit our website, our servers and hosting infrastructure may automatically record information such as your IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
• Cookies and similar technologies: We may use essential cookies and local storage required for site functionality, security, and session management. We do not currently use third-party advertising cookies on https://zitrion.tech.
• Social platform interactions: When you engage with our content on TikTok, Instagram, Facebook, or other platforms, those platforms may collect information about your interaction according to their own privacy policies.

3. How we use your information

We use personal information for legitimate business purposes, including to:

• Respond to inquiries, project requests, and support messages
• Send newsletter and studio updates you have subscribed to receive
• Operate, maintain, secure, and improve our website and services
• Manage internal admin tools and publish blog content
• Understand how visitors use our site so we can improve content and performance
• Comply with legal obligations and protect our rights, users, and systems
• Communicate with you about services, proposals, or engagements you have requested

We do not sell your personal information to third parties.

4. Legal bases for processing

Depending on your location and the context of our interaction, we process personal information based on one or more of the following:

• Consent: For example, when you subscribe to our newsletter or submit a contact form.
• Legitimate interests: To operate our business, secure our website, respond to inquiries, and improve our services, where those interests are not overridden by your rights.
• Contractual necessity: When processing is needed to evaluate or deliver services you have requested.
• Legal obligation: When we must retain or disclose information to comply with applicable law.

For visitors in Kenya, we process personal data in accordance with the Kenya Data Protection Act, 2019. For visitors in the European Economic Area, United Kingdom, or other jurisdictions with data protection laws, we aim to comply with applicable requirements including rights of access, correction, and deletion.

5. How we share information

We may share personal information with trusted service providers who help us operate our business, including:

• Convex: Our backend database and application infrastructure used to store contact submissions, newsletter sign-ups, and blog content.
• Email delivery providers: Services used to send transactional and notification emails related to contact form submissions and internal notifications.
• Hosting and infrastructure providers: Servers and deployment platforms that host https://zitrion.tech.
• Social media platforms: When you interact with us on TikTok, Instagram, Facebook, or similar services, information may be shared with or collected by those platforms under their own terms.

We may also disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Zitrion, our users, or others.

If Zitrion is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International data transfers

Zitrion is based in Kenya. Our service providers may process data in Kenya, the United States, the European Union, or other countries. When personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. In general:

• Contact form submissions are retained while we evaluate and manage the inquiry, and for a reasonable period afterward for business records.
• Newsletter subscriptions are retained until you unsubscribe or request deletion.
• Server logs and security records are retained for a limited period appropriate for security and troubleshooting.

8. Your rights and choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing or newsletter communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request.

9. Children's privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it. Some third-party platforms, including TikTok, have their own minimum age requirements; users must comply with those platform rules when interacting with our social content.

10. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-party links and services

Our website may contain links to third-party websites, tools, or social profiles. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any site or service you visit, including:

• TikTok Privacy Policy
• Meta (Facebook and Instagram) Privacy Policy
• Any client platforms, payment providers, or tools we reference in case studies or blog posts

12. Social media and platform integrations

If you connect with Zitrionthrough TikTok, Instagram, Facebook, or other social applications, please note that those platforms operate independently from our website. Information you share publicly on those platforms — such as comments, likes, direct messages, or profile interactions — may be visible to us and processed according to both this policy and the platform's own policies.

When registering business accounts, developer applications, or advertising profiles on social platforms that require a privacy policy URL, you may use this page: https://zitrion.tech/privacy

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes may also be communicated through our website or other appropriate channels. Your continued use of our services after an update constitutes acceptance of the revised policy.

14. Contact us

For privacy-related questions, data access requests, or complaints, contact:
Zitrion Techs
Email: [email protected]
Website: Contact page
Nairobi, Kenya

Related document: Terms of Service